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Delivery Information
How much do you charge for delivery?
Delivery is FREE if you spend over £100
£4.95 for orders under £100
£15 if your delivery is to the Scottish Highlands or Ireland
Do you deliver overseas?
Shipping to Europe will be charged at a minimum of £50 per parcel, if you are using this service, please call our customer services team on 0845 0517575 in advance to establish the cost as some items may consist of multiple parcels and we will do our upmost to ensure that we obtain the best possible price for you from the carrier.
We do not currently ship to countries other than Europe.
Can I have my order delivered to a different address?
You are able to have your goods delivered to an alternative delivery address although this does need to be done at the ordering stage online.
When ordering, can I specify a safe place to have my parcel left?
It is a requirement that all our parcels are signed for therefore, if you will not be available to receive your order, please consider an alternative address for receiving your parcels such as a neighbour.
What are the shipping timescales?
Where we have an item in stock, if an order is placed before 12pm, we will dispatch the order that day for next day delivery. We will provide you with courier tracking information.
Note; In some cases, goods are dispatched directly from the manufacturer which may take slightly longer.
Payments & Returns
Checkout Problems
If you are having problems completing your order using the Parentsupermarket.com checkout, it may relate to the payment method that you are using. We take our users security very seriously and therefore participate in 3D secure.
If this is the first time you have used your Visa or MasterCard online then you may be asked to register. If you have already registered your card, you will be asked to input your security password by the bank. This is a secure system and is used by many retailers set up to help combat online fraud. However, we appreciate that sometimes this can cause issues when trying to checkout. If you are experiencing problems, please try an alternative payment option or contact us on 0845 0517575.
Thank you.
Do I have to pay for the return of damaged/faulty items?
No you do not have to pay for the return of damaged goods, please contact us for a collection to be arranged, this can be Monday – Friday.
However if your product is not found to have a fault once inspected by our technicians you will be charged £29.25 for administration and handling fees.
If you wish to return an unwanted product, please contact us on 0845 0517575.
How can I get a VAT receipt?
Unfortunately we do not supply VAT receipts. Our VAT number is located on your email order confirmation.
How do I pack an item if I am returning it?
Returning faulty products
When returning a faulty product to Parentsupermarket.com please ensure that the original packing is used wherever possible to avoid damage in transit. However if this is not possible please pack the item in another cardboard box.
Returning unwanted items
If you are returning an unwanted item (within 7 days) you must use the original packaging to enable a full refund. Contact our customer services team on 0845 0517575.
How Do I return an Item?
If you receive your order and it is not what you are expecting, it isn’t a problem - you can return it back to us within 7 days of receiving the goods for a full refund less the shipping costs. Unfortunately, we are unable to provide free returns due to our next day shipping costs, therefore, returning the unwanted item(s) is at your own cost. Please contact our customer services team on 0845 0517575 to inform them that you will be returning the item(s). Once you have returned the item(s) we will refund you through which ever payment method you used, subject to the goods being in their original condition.
However, in the unlikely event that your order has arrived damaged please report the fault to us within seven working days via phone on 0845 0517575.
How long does the refund back to my card take?
The refund process is immediate, however like most companies, Parentsupermarket.com has a returns process which is ´less automated´ than the sales order process. For faulty goods for example, we don´t refund until the returned item has been logged, tested and confirmed to be faulty.
Please allow 3-5 working days for credit card refunds to show on your statements. |
